Why Was My Card Transaction Declined?

Your card transaction may be declined if your available balance is insufficient, the payment exceeds your card limits, or the transaction cannot be accepted by the merchant or card network.

Before You Try Again

Confirm the following:

1. Your available balance is sufficient.
   1. If the transaction is declined due to insufficient balance, a USD 0.50 declined transaction fee will apply.
2. Your card is ready for payment.
   1. The payment is within your card limits.
   2. Make sure your card is active and not frozen
   3. The card details were entered correctly,
   4. The merchant accepts Mastercard and the selected payment method,
   5. You have completed any verification requested during payment.

If the Transaction Is Still Declined

Contact Sykka Support and provide the transaction date, amount, currency, and merchant name so that we can review the available transaction information. Our team will be happy to help.