What Should I Do if My Sykka Card Is Charged Fraudulently?

Have you noticed a charge that you didn't make? Here's how you can protect your account:

  1. Freeze your card. Freeze it right away to stop any further charges. Go to Card > Freeze.
  1. Check the charge

Check your transaction history for any unauthorised charges. Sometimes an unfamiliar charge is a forgotten subscription or a merchant listed under a different name. If you recognise the merchant, contact them directly to report the charge and request a refund.

  1. Request a chargeback

If you cannot resolve the issue with the merchant, you may be able to request a chargeback. For more details, please see Transaction Disputes & Chargebacks.

  1. What to do if charges continue

Still seeing charges you didn't make after freezing your card? You can delete the card in the Sykka app to help prevent further losses: go to Card > Settings > Delete card.

*Never share your full card details (number, expiry date and CVV code) or enter them on untrusted sites.