What Documents Can I Use For Proof of Address?

During identity verification, you may be asked to provide proof of address document. This helps us confirm the residential address associated with your Sykka account and meet applicable Know Your Customer (KYC) requirements.

Accepted Proof of Address Documents

Depending on your country or region, you may be able to use one of the following documents:

Banking and Financial Documents

  • Bank statement
  • Credit card statement
  • Mortgage statement

Utility and Service Bills

  • Electricity bill
  • Water bill
  • Gas bill
  • Internet bill
  • Postpaid mobile phone bill

Government and Official Documents

  • Tax letter, notice, or statement
  • Residency certificate
  • Local council or municipal bill
  • Official letter issued by a government agency

Housing Documents

  • Signed lease or tenancy agreement
  • Homeowners’ association bill

The documents available for selection during verification may vary depending on your country or region.

Document Requirements

Your proof of address must:

  • Show your full name
  • Show your complete residential address
  • Match the residential address provided during verification
  • Be issued within the last three months
  • Clearly show the document issuer and issue date
  • Be fully visible and easy to read
  • Be an original, unedited document

You may submit an original digital statement in PDF format or a clear photo or scan of a physical document. Cropped, altered, incomplete, or unclear documents may not be accepted.

Screenshots of websites, banking apps, emails, or account pages are not accepted.

If the Document Is Not in Your Name

Documents issued in another person’s name may not be accepted. If you live with family or do not have utility bills in your name, you may submit another eligible document showing your name and address, such as:

  • A bank statement
  • A signed lease or tenancy agreement
  • A residency certificate

How to Submit Your Document

When proof of address is requested during identity verification:

  1. Select the appropriate document type.
  2. Upload the original PDF, or take a clear photo of the entire document.
  3. Check that all required information is visible.
  4. Submit the document for review.

We will notify you when the review is complete. If your document cannot be accepted, you may be asked to correct the information or submit a different document.

If you need assistance, contact our online support team through the Sykka app or email service@sykka.com.