Privacy Policy

1. About This Policy

This Privacy Policy describes how Planck Age Solution Limited ("Sykka", "we", "us", or "our") collects, uses, stores, and protects your personal information when you use the Sykka mobile application and related services.

By using Sykka, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We may collect the following types of information:

• Identity information — name, date of birth, government-issued ID, selfie/photo for KYC verification
• Contact information — email address, phone number
• Financial information — wallet balances, transaction history, linked bank account details
• Device information — device type, operating system, IP address, app usage data
• Biometric data — passkey / Face ID credentials stored locally on your device (we do not receive or store biometric data on our servers)

3. How We Use Your Information

• To provide, operate and improve the Sykka app and services
• To verify your identity and comply with KYC/AML obligations
• To process transactions and maintain accurate records
• To communicate with you about your account and our services
• To comply with applicable laws and regulatory requirements

4. Legal Basis for Processing

We process your personal data on the following grounds: performance of our contract with you, compliance with legal obligations (including AMLO and PDPO), and our legitimate business interests in operating a safe and compliant financial service.

5. Data Sharing

We do not sell your personal information. We may share data with:

• Regulatory authorities and law enforcement as required by law
• KYC/AML service providers for identity verification
• Payment processors and banking partners necessary to execute transactions
• Cloud infrastructure providers under strict data processing agreements

6. Data Retention

We retain your personal data for as long as your account is active and for the period required under applicable financial regulations (typically 6 years under Hong Kong AMLO requirements).

7. Your Rights

Under the Personal Data (Privacy) Ordinance (PDPO) of Hong Kong, you have the right to access and correct your personal data. To exercise these rights, contact us at CustomerService@sykka.com.

8. Security

We implement industry-standard security measures including encryption at rest and in transit, access controls, and regular security audits to protect your personal information.

9. Contact Us

For any questions or concerns regarding this Privacy Policy, please contact:
Planck Age Solution Limited
Email: CustomerService@sykka.com
Rm B3, 19/F Tung Lee Comm Bldg, 91-97 Jervois St, Sheung Wan, Hong Kong